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Frequently asked questions
General
Puparazzi Pet Care is a professional, employee-based company — not a gig marketplace. Every team member is background-checked, fully insured, and Pet CPR/First Aid trained before their first client visit. Unlike app-based platforms where you're matched with a new freelancer whenever your regular walker is unavailable, Puparazzi has a team with built-in backup coverage, GPS-tracked visits, and photo visit reports sent after every walk. You get consistent, documented care — not a different stranger each time.
Yes. Puparazzi Pet Care serves Live Oak, Universal City, Selma, Schertz, Cibolo, Garden Ridge, and surrounding northeast San Antonio communities. We serve off-base households only and do not currently have access to on-base facilities. If you live in off-base housing near Randolph AFB or anywhere in the northeast SA corridor, we can likely serve you — check your zip code at puparazzipetcare.com.
Yes. Rotating schedules — including 12-hour healthcare shifts and unpredictable military duty days — are something we specifically plan for. Our team model means coverage doesn't depend on one person's availability. We operate 7am–9pm, seven days a week, with midday visits typically scheduled between 10am–3pm. Changes to recurring schedules are handled through our client app, which keeps communication clear and organized.
We support keyless entry systems, lockbox access, and direct key handoff — whichever method works best for your home. Every entry and exit is documented as part of the GPS-tracked visit report. Our professional lock-up procedure is consistent across every team member and every visit, so there's never any ambiguity about whether your home was secured.
Puparazzi Pet Care offers professional dog walking, in-home pet sitting visits, cat sitting and drop-in care, pet taxi service, extended evening care through 9 p.m., and customized care plans. We do not currently offer boarding or overnight stays. Dog walking starts at $27, and pet sitting and cat care visits start at $30.
We offer 30, 45, and 60-minute in-home pet sitting visits. Pricing starts at $30 for a 30-minute visit.For clients traveling away from home, we recommend scheduling at least three visits per day so pets receive consistent meals, bathroom breaks, exercise, attention, and routine care. Many clients choose four visits per day for additional coverage and shorter periods between visits.We also offer Almost Overnights, extended evening visits that provide extra companionship, feeding, exercise, and settling in time before your pet goes to sleep. During your free Meet & Greet, we’ll recommend a visit schedule based on your pet’s age, routine, medical needs, energy level, and how long you’ll be away.
Puparazzi Pet Care has established protocols for both staffing problems and pet emergencies. Because we operate as a team, your pet’s care does not depend on one person being available. If an assigned sitter becomes sick or cannot complete a scheduled visit, another trained team member takes their place and follows the care, home access, and security instructions documented in your client profile.If your pet becomes sick, is injured, or shows signs of an emergency during a visit, we contact you immediately and follow the emergency plan established during onboarding. This includes your veterinarian’s information, emergency contacts, medical details, and authorization instructions.Our goal is to make sure your pet’s care continues safely, even when an unexpected situation affects the scheduled sitter or your pet.
We follow your preferred entry method, including a lockbox, spare key, garage code, or smart lock. Home-access instructions are stored in the client scheduling system and are visible only to assigned team members. Every visit follows a documented lock-up procedure, and you receive visit notes and a photo report after care is complete.
We consider medication, mobility, behavioral, and special-care requests individually. During the Meet & Greet, we review the pet’s routine, written instructions, medication requirements, veterinarian information, and any safety concerns. We accept a care plan only when the requested tasks are within our team’s training and can be performed safely. Puparazzi Pet Care does not provide veterinary diagnosis or treatment.
Frequently asked questions
General
Puparazzi Pet Care is a professional, employee-based company — not a gig marketplace. Every team member is background-checked, fully insured, and Pet CPR/First Aid trained before their first client visit. Unlike app-based platforms where you're matched with a new freelancer whenever your regular walker is unavailable, Puparazzi has a team with built-in backup coverage, GPS-tracked visits, and photo visit reports sent after every walk. You get consistent, documented care — not a different stranger each time.
Yes. Puparazzi Pet Care serves Live Oak, Universal City, Selma, Schertz, Cibolo, Garden Ridge, and surrounding northeast San Antonio communities. We serve off-base households only and do not currently have access to on-base facilities. If you live in off-base housing near Randolph AFB or anywhere in the northeast SA corridor, we can likely serve you — check your zip code at puparazzipetcare.com.
Yes. Rotating schedules — including 12-hour healthcare shifts and unpredictable military duty days — are something we specifically plan for. Our team model means coverage doesn't depend on one person's availability. We operate 7am–9pm, seven days a week, with midday visits typically scheduled between 10am–3pm. Changes to recurring schedules are handled through our client app, which keeps communication clear and organized.
We support keyless entry systems, lockbox access, and direct key handoff — whichever method works best for your home. Every entry and exit is documented as part of the GPS-tracked visit report. Our professional lock-up procedure is consistent across every team member and every visit, so there's never any ambiguity about whether your home was secured.
Puparazzi Pet Care offers professional dog walking, in-home pet sitting visits, cat sitting and drop-in care, pet taxi service, extended evening care through 9 p.m., and customized care plans. We do not currently offer boarding or overnight stays. Dog walking starts at $27, and pet sitting and cat care visits start at $30.
We offer 30, 45, and 60-minute in-home pet sitting visits. Pricing starts at $30 for a 30-minute visit.For clients traveling away from home, we recommend scheduling at least three visits per day so pets receive consistent meals, bathroom breaks, exercise, attention, and routine care. Many clients choose four visits per day for additional coverage and shorter periods between visits.We also offer Almost Overnights, extended evening visits that provide extra companionship, feeding, exercise, and settling in time before your pet goes to sleep. During your free Meet & Greet, we’ll recommend a visit schedule based on your pet’s age, routine, medical needs, energy level, and how long you’ll be away.
Puparazzi Pet Care has established protocols for both staffing problems and pet emergencies. Because we operate as a team, your pet’s care does not depend on one person being available. If an assigned sitter becomes sick or cannot complete a scheduled visit, another trained team member takes their place and follows the care, home access, and security instructions documented in your client profile.If your pet becomes sick, is injured, or shows signs of an emergency during a visit, we contact you immediately and follow the emergency plan established during onboarding. This includes your veterinarian’s information, emergency contacts, medical details, and authorization instructions.Our goal is to make sure your pet’s care continues safely, even when an unexpected situation affects the scheduled sitter or your pet.
We follow your preferred entry method, including a lockbox, spare key, garage code, or smart lock. Home-access instructions are stored in the client scheduling system and are visible only to assigned team members. Every visit follows a documented lock-up procedure, and you receive visit notes and a photo report after care is complete.
We consider medication, mobility, behavioral, and special-care requests individually. During the Meet & Greet, we review the pet’s routine, written instructions, medication requirements, veterinarian information, and any safety concerns. We accept a care plan only when the requested tasks are within our team’s training and can be performed safely. Puparazzi Pet Care does not provide veterinary diagnosis or treatment.
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